Privacy & Policy

1. Who We Are

Miko & Anna is a South African fashion and lifestyle brand offering handbags, luggage, shoes, accessories and related products through independent Sales Ambassadors.

2. Information We Collect

We may collect the following information:

• Full name
• Email address
• Mobile telephone number
• Delivery and billing addresses
• Payment information, processed securely through our payment partners
• Purchase history
• Communication preferences
• IP address, browser type and website usage information through cookies

3. Why We Collect Your Information

We collect your information to:

• Process and deliver your orders
• Communicate with you regarding your purchases
• Provide customer support
• Process returns, exchanges and refunds
• Send promotional offers and newsletters, only where you have consented
• Improve our products, website and customer experience
• Meet our legal and regulatory obligations

4. Marketing Communications

You will only receive marketing communications from Miko & Anna if you have opted in or where permitted by law.

You may unsubscribe from marketing emails or WhatsApp communications at any time by following the unsubscribe instructions or contacting us directly.

5. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted service providers including:

• Courier and delivery companies
• Secure payment processors
• IT and website service providers
• Marketing service providers acting on our behalf
• Government or regulatory authorities where required by law

All third parties are required to protect your personal information in accordance with POPIA.

6. Information Security

Miko & Anna implements appropriate technical and organisational measures to protect your personal information against:

• Loss
• Unauthorised access
• Misuse
• Disclosure
• Alteration
• Destruction

While every reasonable effort is made to safeguard your information, no electronic transmission or storage system can be guaranteed to be completely secure.

7. Cookies

Our website uses cookies to improve your browsing experience, remember your preferences and analyse website traffic.

You may disable cookies through your browser settings. Certain features of our website may not function correctly if cookies are disabled.

8. Your Rights

Under POPIA, you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion where legally permissible
• Object to certain processing of your information
• Withdraw your consent where applicable
• Lodge a complaint with the Information Regulator of South Africa

9. Retention of Information

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by applicable South African legislation.

10. Third-Party Links

Our website may contain links to external websites. Miko & Anna is not responsible for the privacy practices or content of those websites.

11. Changes to this Policy

We may update this Privacy Policy from time to time. Any amendments will be published on this page together with the revised effective date.